Presentation Title

Home Sweet Home: Housing Participant Satisfaction Survey

Presenter Information

Michael Mozzar,
John Riordan
Ashley Joyal

Mentor

Christopher Brehme

Location

L. P. Young Student Center – Lantern And East Dining Rooms

Abstract

This study used a mixed methods approach to examine the topic of public housing in Keene, New Hampshire, a small city in central New England. A Resident Satisfaction Survey was designed to inform Keene Housing about their property managers’ performance and learn more about residents’ needs. This survey evaluated Keene Housing tenants’ attitudes regarding safety, food security, and access to childcare programs, healthcare and technology. Other survey questions explored elements such as criminal activity and technology access. Quantitative and qualitative survey results were synthesized and were statistically analyzed to explore differences between public housing properties. The results indicated that there is a lack of programs for Keene Housing tenants to utilize, and confirmed that residents have unequal access to key services within the community. Also, we found a significant difference among housing properties with regard to resident satisfaction.

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Apr 11th, 4:15 PM Apr 11th, 5:15 PM

Home Sweet Home: Housing Participant Satisfaction Survey

L. P. Young Student Center – Lantern And East Dining Rooms

This study used a mixed methods approach to examine the topic of public housing in Keene, New Hampshire, a small city in central New England. A Resident Satisfaction Survey was designed to inform Keene Housing about their property managers’ performance and learn more about residents’ needs. This survey evaluated Keene Housing tenants’ attitudes regarding safety, food security, and access to childcare programs, healthcare and technology. Other survey questions explored elements such as criminal activity and technology access. Quantitative and qualitative survey results were synthesized and were statistically analyzed to explore differences between public housing properties. The results indicated that there is a lack of programs for Keene Housing tenants to utilize, and confirmed that residents have unequal access to key services within the community. Also, we found a significant difference among housing properties with regard to resident satisfaction.